All orders submitted on this site will be billed by:
The American Rails and Highways
P.O. Box 5368
Youngstown, OH 44514

Credit Cards

We Accept: MasterCard, Visa and Discover. We employ fraud detection technology and verify all information. We capture information about the computer and IP address originating the order to help police track down credit card theft. We cooperate with Federal, State and Local authorities.

Privacy Policy

We respect our customer's privacy, and we promise to never sell, rent or in anyway release any of our customer's personal information to any other company, retailer or list buyer. Any information you submit to The American Rails and Highways will only be used by us to fill your order and to let you know about upcoming events. Customers may elect not to receive any sales or promotional mailings. To opt out of future mailings if you should receive one, please contact us by phone at (330) 726-4788, by fax at (330) 726-2274, or by e-mail at service@americanrails.com

Errors and Omissions

The American Rails and Highways stands behind every product we sell. If we have made an error, (i.e., not as advertised, wrong quantity shipped, wrong item shipped,) we will correct it at no cost to you. We want your on-line shopping experience to be pleasant and trouble free.

Freight Damage

All shipments are inspected and in perfect condition prior to leaving the warehouse. Shipments are FOB origin. Damages in transit are the responsibility of the freight carrier. If a box is damaged or crushed, please note the damage on the shippers receipt. If the product in the package is damaged, we will help you with the claim, and product replacement. Please contact us by phone at (330) 726-4788, by fax at (330) 726-2274, or by e-mail at custservice@americanrails.com

Overdue Delivery

Most orders ship via UPS or Priority Mail and are traceable. If your shipment is overdue, please submit a Customer Service Request by phone at (330) 726-4788, by fax at (330) 726-2274, or by e-mail at shipping@americanrails.com We will track the order and let you know its status. Some shipments to APO and other military addresses are sent via US Mail only and will take longer to ship. If an APO shipment is more than three or four weeks overdue, let us know and we will try to trace it.

Links Disclaimer

The following links are to sites that we think are interesting to Railway fans. Please note that these sites are in no way affiliated with The American Rails and Highways, and we are not responsible for their content. Please let us know if any of the links are broken, or suggest your favorite links! E-mail the webmaster at webmaster@americanrails.com

Customs, Duties and Taxes

All shipments originate in the United States. We are required to collect sales tax on orders shipped to Ohio, customers may be responsible to pay sales and/or use tax in their own jurisdiction. International customers are responsible for any assessed taxes or duties in their countries. Additional carrier, customs and clearance fees may apply.

All Other Claims

If you experience any other problems, or need more information before or after a purchase please submit a Customer Service Request by phone at (330) 726-4788, by fax at (330) 726-2274, or by e-mail at service@americanrails.com

Returns

If you are not completely satisfied with a product, you can return it for a full refund, exchange or credit. No returns will be accepted without a Return Merchandise Authorization (RMA) number. To obtain an RMA number please submit a Customer Service Request by phone at (330) 726-4788, by fax at (330) 726-2274, or by e-mail at service@americanrails.com Returned merchandise must be in new and unused condition, and returned in the original packaging. Shipping instructions will be given with the RMA number.

Frequently Asked Questions

Q: Do any of the ceramics from the American Rails and Highways© contain lead?
A: No.

Q: Is it possible to sell the American Rails and Highways Collection in my own store?
A: Absolutely, Just give us a call (330) 726-4788, mention our website and that you would like information on how to sell the products of The American Rails And Highways at your location.

Q: Would Michael Léson, of the American Rails and Highways, design a special commemorative plate for my company, organization, or event.
A: Yes, contact the office of The American Rails and Highways, ask for the designer Michael Léson to discuss your project needs. You can also e-mail the sales department, but be sure to include a contact name and phone number.

*If you have a place of business and need to provide your customers with a place setting that they will never forget, e-mail Michael Leson and inquire about his custom designed dinnerware for clubs, restaurants, and hotels.

Contests

From time to time The American Rails and Highways will run contests, which are subject to all of the following conditions, in addition to any specific additional terms and conditions noted on the entry form:

Contest is open to anyone of legal age, and void where prohibited. No purchase required. Employees of The American Rails and Highways, Trumpet51 Web Design, their employees or families are not eligible. LIMIT IS ONE ENTRY PER PERSON. Winners will be notified by e-mail, phone or snail mail using the information they provided. Further conditions may apply.

Copyright

All of the contents of this web site, including text, images, and HTML code are © Copyright by The American Rails and Highways, all rights reserved. Reproduction of any of the contents without the express written permission of the owners is prohibited. All referenced trademarks are the property of the respective trademark owners, and acknowledgement of their ownership is made by reference herein.

Contact Information

You can contact The American Rails and Highways in many ways:
By US Mail at:
The American Rails and Highways
P.O. Box 5368
Youngstown OH 44514
By phone at (330) 726-4788
By fax at (330) 726-2274
By e-mail at service@americanrails.com